TangoEase by Attain

Enhance Customer Experience with Attain Contact Center Services! Streamline communication, boost efficiency and deliver top-notch support.

Let us connect

Transform Your Tango Support with Attain’s Tailored Helpdesk Services

At Attain, we understand the importance of delivering exceptional support, ensuring your journey with your Tango product support is seamless, efficient and stress-free. That’s why we’ve designed a comprehensive, multi-tiered helpdesk solution exclusively for Tango’s end clients. With our dedicated team, we don’t just manage tickets—we provide end-to-end service that goes above and beyond the usual.

** We have a successful partnership with Tango as and Offshore Delivery
Centre for over 5 Years **

Our Services

Client’s Internal Helpdesk
  • Clients can call or email directly to someone at Attain to reach a dedicated Point of Contact every time
  • System use questions, training, self serve administration/tools can be done by Attain on behalf of the client
  • 24 X 7 coverage
Client Self Service Tools
  • User Management
  • User Permissions
  • LOVs (Lists of Values)
  • Data Upload Utility
  • Bulk updates to data
  • Template Management
  • Workflow administration (modifying workflows)
  • Others
Any/All Additional Resource Needs (Examples)
  • Dedicated Business Analysts to get trained on client’s business processes
  • Create and maintain client specific user guides, job aids and process specific training materials
  • Monitoring and Testing Client’s integrations, and business scenarios
  • Administration of Tango Collect and surveys
  • Report generation using Tango Visualizer
  • Any other requirements

Why Attain?

1. Personalized Support with a Human Touch

With an Account Manager available via Phone, Email and Chat you will always have direct access to someone who understands your needs. We don’t rely on chatbots or auto-responses—we provide real, human interaction to resolve issues faster.

2. Rapid Resolution at Every Level

Our expert L1 Support Staff are trained to handle your inquiries directly, ensuring fast and efficient ticket resolution. For more complex issues (L2 and beyond), we log them seamlessly within Tango’s Support Portal and oversee the issue to its resolution—saving your team time and reducing friction.

3. End-to-End Service for Self-Serve and Admin Tasks

From system settings to user management, data handling to security—Attain steps in to resolve all self-serve related queries. You won’t just get help; you’ll receive actionable solutions to get back on track in no time.

4. Seamless Project Management & Implementation Augmentation

When Tango is working on new initiatives or facing complex implementations, Attain’s Project Management experts ensure they stay on schedule and on budget. We offer the flexibility to augment your team during critical phases, helping clients reach their goals efficiently.

5. Complete Peace of Mind

We’re more than just a helpdesk. We’re your strategic partner, dedicated to delivering a stellar experience for you at every touchpoint. With Attain managing Tango Helpdesk support, you will experience higher satisfaction and build stronger long-term relationships.

6. Deliver Exceptional Support Today

Empowering you with reliable, responsive and proactive helpdesk services. Let Attain take care of the details so you can focus on your innovation and growth.

Ready to take your organization to the next level?

TALK TO US  ➝

Ready to take your organization to the next level?

Talk to us  ➝

Insights